Hospitality Customer Service | Teleperformance
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Deep industry expertise

Open doors to exceptional hospitality customer service

As exceptional hospitality customer service becomes in demand, leading hospitality brands trust Teleperformance to manage their end-to-end customer experience.

Provide travelers with the right level of assistance and information they need, when and where they need it.

Reduce stress on the operations and allow for a better customer experience.

Reduce back, middle, and front-office costs and automate simple tasks through analytics and AI.

Empower the agents and prepare them to offer the best hospitality customer service from day one while reducing training efforts.

Global reach

Localized, customer-centric support

Real results

Driving real value for the Travel and Hospitality sector

aeroporto

Rental cars

25% reduction in schedule change processing times

50% reduction in refund errors

$20M+ refunds processed for Covid-affected travel

aeroporto

Hospitality

$2M revenue from increased conversion rate

58% abandon rate redirection

50-80% reduction in contract loading times

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Online Travel

50% reduction in airline debit memos

>5.1 Sigma level processes

$18M annual savings in price tracking queue

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Cargo

40% reduction in processing time

33% reduction in AMT

46% cost per quote savings

Automation solution

TP Travel

TP Travel (Fare and Refund Estimator) is a fare/rate calculation tool based on an artificial intelligence platform that reduces processing time to help improve hospitality customer service, operational costs, and retail losses.

Esquema Cargo TP
04.Travel And Hospitality Ready For Takeoff

E-book

The road to business recovery

As we turn the COVID-19 corner, one big question remains — how will travel and hospitality rebound? Get industry insights from the CX Lab’s Global CX Survey 2021, and discover how one leading airline leveraged analytics to increase sales and customer loyalty

Read the E-book
Read the E-book

Teleperformance Flight School

Help support teams soar

Learn how specialized, travel-specific training can elevate team performance and improve hospitality customer service from anywhere in the world.

Learn more
Learn more

Increase your knowledge

Speak to a hospitality services expert today

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