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Choose a partner with the expertise to go beyond the planning phase and deliver true end-to-end support services. Increase customer trust, satisfaction, and retention. We’ll work with you to make your vision a reality – and a success.
Teleperformance has introduced a level of contact center security innovation that frequently exceeds its clients’ internal security controls regarding the prevention and early detection of fraud.
Michael de Salles, Lead Analyst, Digital Transformation, Frost & Sullivan
use the utility’s mobile app
post about customer service on social media
reduction in customer satisfaction
reduction in FCR
Self-service success rate
The state of energy and utility CX
Utility company respondents in the 2021 Global CX Lab Survey
The 2021 Global CX Lab Survey analyzes consumer sentiment regarding energy utilities.