About Us

About Us

We connect the biggest and most respected brands on the planet with their customers.

Established in 1989, Teleperformance in Greece was the very first company to introduce contact center outsourcing in the local market. In 2002, it became the Regional Headquarters for Teleperformance Operations in South Europe and the Middle-East. In 2004, it started becoming a major multilingual destination for Europe, the Middle East and Africa, currently serving over 140 markets in 36 languages and dialects and employing more than 7,900 people from 91 nationalities. In 2017, we were proud to be named the Best Multilingual Contact Center at the European Contact Centre & Customer Service Awards (ECCCSAs), and once more as a Best Workplace by the prestigious Great Place to Work® Institute.

A Quality Management Certified Company, and in full alignment with the Group’s Performance Management Process and Standards, Teleperformance in Greece operates today out of four multilingual hubs in Athens, one site in Chania, and one more in Tirana-Albania, with a combined capacity of more than 8,600 agent workstations. We support major multinational clients in the Automotive, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Retail and e-Retail, Technology, Telecommunications, and Travel arena.

Having the proven ability to recruit and retain highly skilled top performers, with state-of-the-art technology sites (all with active BCP, DRP and Security processes based on PCI DSS & ISO 27001 standards) and, most of all, with a performance driven orientation that results in the consistent achievement of KPIs, CSAT, ESAT, NPS, and QA scoring. Teleperformance in Greece is one of the most attractive partners to support Customer Care, Technical Support, Customer Acquisition, Account Receivables Management and BPO Services on the European continent.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

For over 40 years across the world, Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

  • More than a bridge between customers and brands
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.
Resource center
Share