Social Media Solutions

e-Performance is Teleperformance’s solution to engage, interact and connect your brand with your customers across all social media channels. It helps organizations to get the most out of Social Media. 

Web Channels

Web channels give your customers the opportunity to easily connect with you via chat, click-to-call, video or email. These solutions improve customer satisfaction, sales volumes, revenue per transaction, and reduction in costs.

Analytics Solutions

We offer a new perspective on how to drive customer experience by combining the expertise of research and analytics with global leadership in operational excellence. By bringing together technology, advanced statistics and customer interactions, we boost the value of every customer during every interaction and transform data into opportunities.

Mobility Solutions

Implementing a total mobile strategy is an essential component of any customer care program. Customers expect to be taken care of, no matter where they are. Teleperformance can help you create and deploy your mobility strategy, fully integrated with your customer care strategy.

Back-office Services

Through our back-office services and process improvements, we can help you optimize costs while improving the customer’s experience and the perception of your brand. This approach has added value to hundreds of programs around the world.

Video-Kiosk

Teleperformance offers a video-kiosk solution that can provide exceptional service, comprising all components to ensure exceptional efficiency and quality during every interaction.

VIP and Specialized Solutions

Teleperformance’s Platinum Solution is an upgraded contact center that provides a premium level of service for specific needs. It combines the best processes, high caliber people, and cutting edge technology to provide the highest level of service and brand differentiation.

Multilingual Hubs

Teleperformance has built a unique set of strategic hubs that allows your organization to offer the best possible service to your customers in centralized locations based on their needs and profiles.

HomeBase

Teleperformance, offers clients a high quality, cost-effective solution called HomeBase, which is an industry-leading Work-At-Home-Agent (WAHA) platform.

Contact Center

Our decades of global experience in contact center management means that your customers will be taken care of with the same experience and dedication that has served hundreds of major corporations around the world.

Self-Service and Infrastructure

Teleperformance’s Contact Center on Demand gives you the ability to have a flexible contact center solution, without adding capital expense or management overhead. Our solution delivers an adaptable alternative to the contact center: the ability to quickly increase capacity, quality, and performance.

Credit and Collection

Handling payment collection from customers is one of the most delicate situations in business. Teleperformance is the global leader in Accounts Receivable Management, working for major corporations around the world in all major sectors. Teleperformance provides industry-leading contact center technology and access to expanded global operations.

Face-to-Face

Teleperformance Face-to-Face is specialized in providing customer service excellence within a face-to-face contact center environment offering outsourcing solutions to governments, private organizations and utility companies.